Premium Meteor SupportExpert assistance when you need it
All customers have access to Standard Support based on their app plan, but Premium Support provides you with 24-hour, 365-day availability for urgent needs.
Get Imediate Assistance With The Premium Support
Expedited Response Times
- Minor issue or critical emergency
- 24/7 support
- 1-hour response SLA
- 30-minute critical SLA
Live Chat Access
- Instant support
- More streamlined and efficient workflow
- Immediate answers
Unlimited Support Cases
- Unlimited help
- All the support you need
- Access to architectural reviews
Our Solutions Architect also provides comprehensive 1-on-1 consultation to optimize your app's performance and scalability.
Meteor Support Plans
Standard
Free with your app plan
Standard is app plan based:
- Business Hour Support – 9 AM to 6 PM EST
- 4 Business Days Response Time to Free apps
- 2 Business Days Response Time to Essential apps
- 1 Business Day Response Time to Professional apps
Developer
$300/ per month *
App plan standard, plus:
- 24 x 7 Support
- 4 Hours Response SLA
- 1 Hour Critical SLA
- Access to Architectural Reviews
- 3 Support Cases per Month
Premium
$1,000/ per month *
App plan standard, plus:
- 24 x 7 Support
- 1 Hour Response SLA
- 30 Minutes Critical SLA
- Live Chat Access
- Access to Architectural Reviews
- Unlimited Support Cases per Month
* Minimum 3 month commitment. Enterprise customers has Premium Support included.
For a limited time, get 20% Discount on Premium Support Plans
Our Savings Plan is a pricing model that offers a 20% discount in exchange for a one-year upfront payment.